ScalePad Automation Solution Handbook cover
ScalePad’s Automation Solution Handbook
Discover why MSPs consider Lifecycle Manager and Backup Radar as the most valuable apps in their stack. 
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The Only Customer Success Platform for MSPs

Track assets, plan strategically, and deliver client experiences that drive real business outcomes — for your clients and your MSP.

Lifecycle Manager Makes It Easier
To Be the Strategic Partner Your Clients Need

Know Every Client Inside and Out
Build Roadmaps That Drive Clients Forward
Turn Every QBR Into a Strategic Moment
Deliver Exceptional Client Experiences at Scale
See the Risks Before They Become Regrets

Know Every Client Inside and Out

Bring hardware, software, goals, and roadmaps in one place so you always know where each client stands, where they’re headed, and can lead every conversation with confidence.
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Build Roadmaps That Drive Clients Forward

Create forward-looking roadmaps that show clients where they’re going, and why. Proactively budget for what’s next and connect every IT recommendation to real business outcomes.
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Turn Every QBR Into a Strategic Moment

Turn updates into action plans that lead to real decisions. Walk into every meeting prepared with tailored client insights (not generic slides), and leave with buy-in, budget, and clear next steps.
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Deliver Exceptional Client Experiences at Scale

Keep your team aligned with shared templates, one clear source of client truth, and repeatable workflows so every client gets the same quality experience every time.
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See the Risks Before They Become Regrets

Centralized asset visibility and real-time risk insights help you identify aging hardware, expiring warranties, and other blind spots, so you can act early, prevent downtime, and show clients you’re always one step ahead.
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How to Rock Customer Success with Lifecycle Manager

Want to make strategic client growth your superpower? Our tools help you show up prepared, add value, and deliver repeatable results. Here’s how you'll do it with Lifecycle Manager:
Protect Assets
Plan Outcomes
Grow Strategically

Centralized asset visibility
Get a complete view of client IT hardware, including warranty dates, purchase dates, and asset age, all in one place.

Warranty and lifecycle risk intelligence
Automatically identify aging assets, expired warranties, and lifecycle risks with real-time visibility personalized to your standards.

Client-facing hardware reports
Present clean, visual reports that help clients understand their IT environment and make confident decisions.

Infrastructure protection & renewals
Track and manage warranties and renewals with affordable in-app procurement options.

Track software, users and contracts in one place
Monitor licensing, user access, and vendor contracts for a unified view of client software environments.

Strategic roadmaps and IT plans
Map initiatives to client goals with collaborative, editable roadmaps that span up to five years.

Easily generate client-friendly reports
Create visual, color-coded reports in seconds with our editable block builder, designed to help MSP teams prepare faster.

Keep notes and action items, and link to PSA
Capture client notes and follow-ups in one place, with PSA integration for accountability and tracking.

Goal setting and success planning
Document and track your clients' business objectives, then tie them back to your suggested initiatives.

Track meeting history and notes
Centralize agendas, meeting notes, and action items for consistent, personalized account management.

Assessments and recommendations
Access assessment templates or create your own to score client IT environments.

Budget planning aligned to outcomes
Bring vendor contracts, recommended initiatives, and upcoming hardware replacements together in long-term budgets.

Your Customer Success Operating System At Work

Automate QBR Prep

Cut time, not quality.

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Build Strategic IT Roadmaps

Drive action with client-friendly plans.

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Plan IT Budgets

Get client approval on outcome-focused forecasts.

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Perform Assessments

Uncover and report on actionable next steps.

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Manage Clients

Uncover and report on actionable next steps.

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Centralize Client Records

See client context at a glance.

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Manage Asset Lifecycles

Track and plan client asset replacements.

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Protect & Dispose of Assets

Refresh, protect, and retire assets in-app.

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What MSPs Are Saying

  • QBRs, Done in a Fraction of the Time

    “I’m saving more than 150 hours a quarter by using LM to do my QBR’s, and that is no joke, It’s trimmed down the time I’d have to spend on QBR’s that it’s already paid for itself just in saved hours.”

    Tommy Cox
    Owner, Advent Communications

  • From Data to Decisions, Instantly

    “Turning data into insightful information is key. So is the rate at which it’s converted. In just a few clicks, Lifecycle Manager presents us with a view of actionable items among our client base.”

    Sean Kline
    President & CEO, Turbotek

  • On The Same Page, Without the Back-and-Forth

    “Sharing Roadmaps in real time lets us really dig in with a client. We can get instant approval and make sure we’re all on the same page.”

    Joe Markert
    CEO, TransformITive Inc.

  • Explaining Less, Approving More

    “The Lifecycle Manager reports show our value to our clients. They prove we are doing our jobs in such a simple way. The colors mean our clients can easily understand their environment and see where to improve.”

    Chris Leiker
    President, More Power Technology Group

Ready To See Lifecycle Manager in Action?

Book your personalized demo and explore the platform built to help
MSPs meet the moment for Customer Success.
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