Scaling up your MSP takes more than just improving services and technology. In order to get to the next level, MSPs need data on both customers and their own staff.
It’s vital for MSPs to know how clients feel about the service they receive so your team can adjust and improve. That means your MSP also needs to be able to track staff performance to make sure your goals are being achieved.
That’s why Lifecycle Insights is now integrating with Crewhu, the customer satisfaction and employee recognition platform built for MSPs. Crewhu makes it easy for MSPs to monitor engagement with clients and excite their team.
With its focus on performance metrics, Crewhu allows MSPs to see the stats of individuals and teams with dashboards, reports, and scored leaderboards.
Customers are able to give feedback on the service they get and the staff they work with through one-click surveys. You can see how each one of your customers are engaged with your employees.
MSPs can gauge customer satisfaction and employee performance to see how they correlate with each other.
With that data in hand, MSPs can use Crewhu’s tools to gamify tasks and projects by key metrics and goals. By creating a gamified system around these metrics, MSPs can drive improved performance from their teams. It makes hitting metrics more engaging, and even fun, for staff.
Develop goals and gamify the progress tracking toward those goals to keep your team engaged and focus on the key metrics that matter.
Celebrate your wins daily with more opportunities for employee recognition. Your team can earn points by delivering high quality customer service and delivering on your company’s core values. Those points can be redeemed in the Crewhu store for a variety of prizes.
Gamified metrics and contests make it easier to recognize the hard work employees put in and reward the team. Managers can even view dashboards that track points awarded to their team.
Crewhu has a proven track record of improving MSPs’ customer satisfaction scores (CSAT) and net promoter score (NPS). MSPs that have used Crewhu have seen that the focus on specific metrics would influence their team’s behavior. Improvements to existing processes would be prioritized, resulting in improved results across the board.
The Crewhu integration helps MSPs deliver a top-tier experience. And it helps develop client relationships to be stronger than ever before.
In fact, many Lifecycle Insights Partners asked for it!
They want to be able to include the Crewhu customer satisfaction information in their business reviews and reports.
MSPs can get access to CSAT and NPS data directly from the Lifecycle Insights app. From there, Lifecycle Insights provides actionable intel to vCIOs and Account Managers.
Getting the data is great, but transforming that data into actionable steps is what makes the integration with Lifecycle Insights so impactful.
Get the customer and employee data you need, faster and easier than ever before. Develop a plan to address the areas that need work or make your strong areas even stronger.
Want to get started? Sign into Lifecycle Insights and integrate Crewhu today.