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ScalePad Ignition branding with a banner that says 'MSP to MVP'
You know how some industry events feel like background noise you endure while checking your email? Well, ScalePad’s Ignition virtual event wasn’t that. It felt more like catching up with smart, motivated people over dinner—if dinner also came with product...
by 
Riley Adams
 | IN 
Introducing Lifecycle Manager Essentials At ScalePad, we’re always listening to what you, our MSP partners, have to say. Over the past year, one topic kept coming up: pricing for Lifecycle Manager. It’s a conversation we’ve followed closely (yes, even on...
Over the last year, small businesses have been the victims of more cyberattacks than ever, and these threats will only increase in 2025 and beyond. To protect against cyberattacks, data breaches, ransomware, and data loss, small businesses must follow cybersecurity...
by 
Evan Pappas
 | IN 
Cybersecurity Compliance Overview With the massive increase in cyberattacks, data breaches, and ransomware against small businesses over the last few years, cybersecurity compliance programs have become a baseline requirement for your clients’ infrastructure. Compliance is integral to their survival, which...
by 
Evan Pappas
 | IN 
As MSPs, you’re no stranger to the increasing cybersecurity threats that affect all businesses. But what may surprise your SMB clients is that they’re often the primary targets of cyberattacks. With our growing dependence on technology, even small companies face...
by 
Evan Pappas
 | IN 
Shining drawn graphic yellow gear icon connected to a three-way splitting process under it, with the right and left nodes represented by yellow rectangular prisms and the bottom by a yellow sphere.
Handling quote creation while running a business can be a time-consuming and tedious process. Constant communication with potential clients can drain your resources and slow sales.  But here’s some good news: With the right tools, you can streamline this process...
by 
Scott Bauer
 | IN 
Yellow unlocked padlock with the keyhole visible on the side representing how recurring revenue is a key to MSP growth.
As Evan Pappas at ScalePad says: “Getting an MSP off the ground is an immensely rewarding achievement. But growing beyond that has proven to be a tricky task for many.”  If you’re stuck wondering why the steps you took to become...
by 
Scott Bauer
 | IN 
Pocket watch representing a hidden way that repeated tasks in the MSP quoting process slows things down.
How much brainpower did it take to get to your desk today?  Not much, unless it’s a particularly rough Monday. Automatic thoughts and behaviors let us do things fast, like driving to the coffee shop without conscious guidance or monitoring. We’re lucky...
by 
Scott Bauer
 | IN 
A yellow arrow in a white circle at the beginning of a 6 node linked process with 4 yellow circles ending at a larger yellow circle with concentric rings like a target, representing a multi-stage approval process for MSP quoting.
In today’s fast-paced business environment, having a streamlined and efficient approval process for quotes can significantly impact your organization’s productivity and success. Quoter’s new Manager Approvals enhancement introduces multi-stage approvals, offering a robust solution to ensure your quotes are thoroughly vetted and...
by 
Peter Martens
 | IN 
MSP monitoring tools, Cognition360, data visualization
Missed obligations. Revenue leakage. Dissatisfied clients. A Service Level Agreement (SLA) is a formal contract between your MSP and a client that outlines the scope of services, response times, performance benchmarks, and accountability expectations. It sets the standard forservice delivery—and...
by 
Evan Pappas
 | IN 
MSP monitoring tools, Cognition360, data visualization
As an MSP, you want to provide high-quality service to your clients, build trust, and create a sustainable and competitive business. But accomplishing all of that is trickier than it seems. Whether you’re a one-person MSP or on a team...
by 
Evan Pappas
 | IN 
A white bag with a dollar sign on it representing time-saving tips in Quoter, presumably because time is money.
When you’re up at night, stressing about your business competition, do you ever think:  “I’ve got to win this race!” 🏎️ Speed Racer, also known as Mach GoGoGo in Japan, can relate. Our favorite fictional race car driver is determined to...
by 
Scott Bauer
 | IN 
Everyone thinks their data is safe – until it isn’t. When it comes to data protection, the way MSPs think about security measures can often make or break their client’s ability to restore data when they need it.  Today, we...
by 
Evan Pappas
 | IN 
Cybersecurity audits can be a pain point for businesses as they struggle with the preparation required. If you don’t have the tools or the expertise to prepare, audits can be a big source of anxiety.  Despite the challenge, MSPs know...
by 
Evan Pappas
 | IN 
How to build a culture of compliance with the right tools
Building a strong internal culture is one of the hallmarks of long-term viability and success in business. But that doesn’t just apply to general workplace culture. It extends to individual aspects of the business, interpersonal relationships, and even security. That...
by 
Evan Pappas
 | IN 
Every client deals with risk from all parts of their business. For many, addressing these risks can be overwhelming. That’s where cybersecurity compliance comes in.  With increasing worries about the security of a business’s data, many companies seek help complying...
by 
Evan Pappas
 | IN 
A hand holding a golden first-place trophy representing an MSP's winning line of questions to customers.
You’ve got all the details needed to improve your quote-to-cash process. Just ask your customers! Feedback from your customers allows you to: In this post, we’ll share seven questions you can ask your customers about your quote-to-cash process. From there, you...
by 
Scott Bauer
 | IN 
What is the true cost of slow, outdated workstations and laptops?  A Techaisle report on the effect of aging hardware estimates that an average of 42 hours annually are lost when a PC needs repair. Repair and upgrade costs can...
by 
Evan Pappas
 | IN 
Conversations between an MSP and their client are foundational to a successful business relationship. But with so much to manage, the dialogue between the two can break down, causing confusion and slowing down service.  Communication can be hard when it...
by 
Evan Pappas
 | IN 
Yellow toolbox containing a wrench and a slotted screwdriver, representing a box of Sales Operations tools for a MSP.
Sales is much more than creating and sending a quote. It’s a collaborative process that is overlooked by many SMBs. Over the last two years, team collaboration has changed dramatically. How we communicate, do business, and prioritize our work has moved out of...
by 
Scott Bauer
 | IN 
One of the biggest trends in the MSP industry is offering compliance services.  Of course, MSPs are trying to develop the service while still being profitable and driving revenue growth. Cybersecurity compliance services can be a big win in this...
by 
Evan Pappas
 | IN 
You’ve decided to offer compliance as a service, but how do you incorporate it into your MSP’s business plan?  As the importance of cybersecurity compliance increases, MSPs are trying to find the best way to build it into their business....
by 
Evan Pappas
 | IN 
Person's head with three dollar sign coins representing an MSP thinking about money problems from inaccurate quotes.
Sales quotes are the foundation for customer relationships, financial stability, and maintaining a competitive edge. When these quotes are inaccurate, it can have significant negative consequences for your business.  In this article, we will explore the importance of accurate sales quotes,...
by 
Scott Bauer
 | IN 
You never want to see a client uninterested in meeting with your MSP. Yawns, glancing at the clock, shifting in their seat, all bad signs for client engagement.  But for so many MSPs working with clients who aren’t tech savvy,...
by 
Evan Pappas
 | IN 
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