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You’ve onboarded a new client; congrats! But in the onboarding process, you discover something new: Your client requires HIPAA compliance. ASAP.  Is your MSP ready to act?  For many Managed Service Providers (MSPs), that answer is no. MSPs aren’t all...
by 
Evan Pappas
 | IN 
You've finally figured out how to incorporate compliance services into your MSP.  You've got workflows. You've got the tools. You are about to take over the world, but then — you remember that the work isn't over yet. It's time...
by 
Evan Pappas
 | IN 
IT Asset Management, Asset Lifecycle Management, Asset Monitoring, Asset Tracking
When David Mercer got a call from one of his clients, he heard their printers weren’t working. It seemed like an easy problem to fix, until he found out why. The client had moved to a new location without telling...
by 
Evan Pappas
 | IN 
5 Best Practices for IT Asset Management
Successful Managed Service Providers (MSPs) track countless IT hardware assets for their clients. Laptops, servers, networking gear — the list goes on and on. As you scale your business and onboard more clients, managing these assets can get overwhelming. The good...
by 
Evan Pappas
 | IN 
equipment tracking spreadsheets are too manual
Do you still spend hours each week updating an asset tracking spreadsheet? You’re not alone. Many MSPs rely on manual tools and spreadsheets to keep track of their devices. But this outdated method takes way too much time and leads...
by 
Evan Pappas
 | IN 
Pink background with an illustration of a quote and a dollar sign symbol in the center.
Clunky quoting software and manual workarounds are costing you deals. Here's what to look for in a quoting solution built specifically for MSPs.
by 
Peter Martens
 | IN 
Too many MSPs are treated like the “IT team” who just fix stuff. Learn how one powerful talk can help clients see you as the strategic partner they actually need. Step 1: Set the stage, acknowledge the past, introduce the...
by 
ScalePad
 | IN 
White speech bubble with three black dots over top of a yellow speech bubble in the background, representing a collection of MSP podcasts.
The IT services industry moves quickly. Listening to some industry-specific podcasts is a productive way to stay on top of the trends and learn from the best. Podcast popularity continues to grow and there is a ton of insight on...
by 
Scott Bauer
 | IN 
If there’s anything that keeps an MSP up at night, it's the idea of a backup failing when you need it most. Unfortunately for some MSPs, that nightmare has become a reality. They’ve had to deal with the consequences: lost...
by 
Evan Pappas
 | IN 
If you're an MSP in the U.S., you've probably noticed that tariffs on imported hardware can make quoting a challenge. Pricing from distributors or other vendors fluctuates, hardware costs can spike, and explaining these rapid changes to clients isn’t always...
by 
Evan Pappas
 | IN 
Burgers might not immediately come to mind in a blog post about quoting software for MSPs, but stay with me. There's no better visual than a big, juicy burger when considering where Quoter "fits" in an MSP's sales workflow. The...
by 
ScalePad
 | IN 
A key responsibility for MSPs is to plan for IT improvements and share those plans with their clients. These conversations can look very different depending on the client’s and MSPs maturity level. For emerging MSPs and less mature clients, IT...
by 
Evan Pappas
 | IN 
ScalePad Ignition branding with a banner that says 'MSP to MVP'
You know how some industry events feel like background noise you endure while checking your email? Well, ScalePad’s Ignition virtual event wasn’t that. It felt more like catching up with smart, motivated people over dinner—if dinner also came with product...
by 
Brittany McDougall
 | IN 
Over the last year, small businesses have been the victims of more cyberattacks than ever, and these threats will only increase in 2025 and beyond. To protect against cyberattacks, data breaches, ransomware, and data loss, small businesses must follow cybersecurity...
by 
Evan Pappas
 | IN 
Cybersecurity Compliance Overview With the massive increase in cyberattacks, data breaches, and ransomware against small businesses over the last few years, cybersecurity compliance programs have become a baseline requirement for your clients’ infrastructure. Compliance is integral to their survival, which...
by 
Evan Pappas
 | IN 
As MSPs, you're no stranger to the increasing cybersecurity threats that affect all businesses. But what may surprise your SMB clients is that they’re often the primary targets of cyberattacks. With our growing dependence on technology, even small companies face...
by 
Evan Pappas
 | IN 
Shining drawn graphic yellow gear icon connected to a three-way splitting process under it, with the right and left nodes represented by yellow rectangular prisms and the bottom by a yellow sphere.
Handling quote creation while running a business can be a time-consuming and tedious process. Constant communication with potential clients can drain your resources and slow sales.  But here’s some good news: With the right tools, you can streamline this process...
by 
Scott Bauer
 | IN 
Yellow unlocked padlock with the keyhole visible on the side representing how recurring revenue is a key to MSP growth.
As Evan Pappas at ScalePad says: “Getting an MSP off the ground is an immensely rewarding achievement. But growing beyond that has proven to be a tricky task for many.”  If you’re stuck wondering why the steps you took to become...
by 
Scott Bauer
 | IN 
Pocket watch representing a hidden way that repeated tasks in the MSP quoting process slows things down.
How much brainpower did it take to get to your desk today?  Not much, unless it’s a particularly rough Monday. Automatic thoughts and behaviors let us do things fast, like driving to the coffee shop without conscious guidance or monitoring. We’re lucky...
by 
Scott Bauer
 | IN 
A yellow arrow in a white circle at the beginning of a 6 node linked process with 4 yellow circles ending at a larger yellow circle with concentric rings like a target, representing a multi-stage approval process for MSP quoting.
In today’s fast-paced business environment, having a streamlined and efficient approval process for quotes can significantly impact your organization’s productivity and success. Quoter’s new Manager Approvals enhancement introduces multi-stage approvals, offering a robust solution to ensure your quotes are thoroughly vetted and...
by 
Peter Martens
 | IN 
MSP monitoring tools, Cognition360, data visualization
Missed obligations. Revenue leakage. Dissatisfied clients. A Service Level Agreement (SLA) is a formal contract between your MSP and a client that outlines the scope of services, response times, performance benchmarks, and accountability expectations. It sets the standard forservice delivery—and...
by 
Evan Pappas
 | IN 
MSP monitoring tools, Cognition360, data visualization
As an MSP, you want to provide high-quality service to your clients, build trust, and create a sustainable and competitive business. But accomplishing all of that is trickier than it seems. Whether you're a one-person MSP or on a team...
by 
Evan Pappas
 | IN 
A white bag with a dollar sign on it representing time-saving tips in Quoter, presumably because time is money.
When you’re up at night, stressing about your business competition, do you ever think:  “I’ve got to win this race!” 🏎️ Speed Racer, also known as Mach GoGoGo in Japan, can relate. Our favorite fictional race car driver is determined to...
by 
Scott Bauer
 | IN 
Everyone thinks their data is safe – until it isn’t. When it comes to data protection, the way MSPs think about security measures can often make or break their client’s ability to restore data when they need it.  Today, we...
by 
Evan Pappas
 | IN 
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