A compliance journey can be an overwhelming task. From the extensive red tape to high client expectations, MSPs have a ton of hurdles to overcome.
Supporting clients worldwide, spanning time zones and cultures, increases complexity for many MSPs. They must also deal with different customer policies and procedures that are tangled in a web of spreadsheets and documents.
That’s why Compliance-as-a-Service is a compelling offering for MSPs to get ahead of the competition. MSPs can build trust with clients and give them confidence in their service provider’s management.
Peter Sternkopf, CEO of Vigilant Systems, understands the importance of compliance. Sternkopf is no stranger to understanding the security landscape. When looking for a compliance solution to support his clients, Sternkopf found his answer in ControlMap.
Vigilant Systems provides cybersecurity maturity assessments, frameworks compliance gap analysis, Information Security Management System implementation, and management services to clients all over the globe.
Supporting clients for ISO 27001, SOC 2, HIPAA, and many other compliance frameworks,. Vigilant provides merger and acquisition support, along with compliance support in other areas.
They use an implementation checklist to keep things running smoothly. This includes:
ControlMap is the tool that helps them check off everything on their list.
For Vigilant, a frictionless experience for clients is the key to customer, auditor, and their own success.
“[Clients] have all these disparate documents,” Sternkopf said. “Managing them is pretty much impossible without a tool like ControlMap.”
A huge benefit is ControlMap’s ability to create ‘reflections’ of wiki pages from Confluence or Notion. This is a vital integration, saving hours and labor, he said.
“Throughout my entire career in compliance, I have been trying to find the right tool that works for us as an MSP,” Sternkopf said. “ControlMap is the best solution that makes us heroes with our clients!”
Sternkopf described using ControlMap as “frictionless.” He said it provides a smooth experience for clients and auditors as well.
“When they need to review documentation and evaluate controls effectiveness, they’re able to find what they’re looking for… If it’s not frictionless, they get aggravated. When they’re aggravated, it doesn’t build trust. That’s the number one thing… to provide your auditors with a frictionless experience that builds trust and confidence in the customer’s compliance program.”
ControlMap’s support is one of the biggest benefits, he said, providing compliance solutions that reach beyond laptops.
Vigilant Systems now creates customized, easy-to-follow plans of action for their clients. They can start building a compliance program right away.
By leveraging the ControlMap platform to provide frictionless Compliance-as-a-Service to their customers, Vigilant’s team is able to exceed their client’s expectations.
Interested in learning more on how to streamline your compliance journey, reduce friction and become a hero to your customers? Book a demo now.