Using Backup Radar, MicroAge Swift Current can monitor backup status faster than it takes to finish their morning coffee.

What happens when your backups don’t run and no error notification is sent to your MSP?

For most MSPs, it leads to lost data and a dissatisfied client. But for MicroAge Swift Current, an MSP based in Swift Current, Saskatchewan, they can trust their backups and notification system thanks to using Backup Radar.

Now they save time, money, and their clients’ data.

MicroAge, an eight employee MSP, has had their own experience with non-functioning backups and notifications, which led them to find Backup Radar.

This solution brought them more than just a reliable backup process, it saved hours of time and money for the business.

Bryan Bonifacio, Service Technician, and Carol Beyer, Service Coordinator, address service tickets and monitor backups for MicroAge Swift Current, serving small to medium sized clients across southwest Saskatchewan.

Bonifacio and Beyer said Backup Radar has drastically improved their workflow, securing them against the dangers of missed backups and lost data.

The backup problem

MicroAge Swift Current tracked backups through emails and spreadsheets. The major issue with email notifications is that nothing is sent unless a success or failure is registered. A “no result” backup can easily be missed since it never generates a failure notification.

In one instance, a big client asked for a file to be restored, but when looking for the data MicroAge found that backup had not run for three weeks. The failed backups were unreported.

“All they could do was either go from an older file or a file version that was newer… We weren’t able to do anything. Fortunately, that didn’t devolve into a catastrophe. However that was a significant annoyance for them. It’s one of the motivators for us to find a way to make things more efficient,” Bonifacio said.

Bonifacio doesn’t worry about that when using Backup Radar. Notifications are automatically tracked and updated in a single dashboard. Backups that don’t generate a failed result are still flagged, allowing MicroAge to trust that they will never miss another backup.

Backups over breakfast

By automating backup monitoring, the time it takes each day to track and report errors is substantially minimized. Now Beyer said backup status reviews can be done by the time she is finished drinking her morning coffee.

The manual backup monitoring process took at least two hours per day, more than 10 hours a week. The slow process led to delays for both Beyer and Bonifacio’s other responsibilities, taking up the time they could be using to more effectively provide value for the MSP.

If an employee is paid a $60,000 salary, 10 hours per week ends up costing the MSP $14,976 each year.

With those 10 hours a week back, an MSP charging $150 and hour for labor service would end up generating $6,000 per month.

If that employee works 49 weeks in a year, the new revenue coming in comes in at $73,500 per year.

When MicroAge found Backup Radar, the value it offered in completely automating that process was obvious.

“I glance at [Backup Radar] when I’m having my morning coffee. That’s how easy it is,” Beyer said.

Money saved, money earned

With Backup Radar’s automated monitoring integrated into their workflow, those hours spent on backups can now be dedicated to tasks that drive progress for the MSP. Beyer can get back to product sales and warranties and Bonifacio gets more time to work on service tickets for clients.

Far more than 10 hours every week is now available for work with clients to generate new revenue and preserve existing revenue streams by providing a higher level of service to their clients.

“Because we’re caught up on backups I can work on the most pressing tickets at the most productive times in the day. I don’t have to be interrupted. I can be done with it, and bill it and go to the next service ticket, finish that bill. There’s more billing going on because there’s a lot less time being used for backups,” Bonifacio said.

Get your backup monitoring done before you finish your morning coffee

MicroAge Swift Current drastically increased the value of their service using Backup Radar to automate their workflow.

MicroAge Swift Current upgraded their workflow to continue delivering high-quality, accurate, and trusted service to clients. The benefits include:

Discover what benefits Backup Radar can bring to your MSP.

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Maximize billable time by minimizing time-eating tasks.

Keeping up with client backups is a priority for London-based MSP Ratcliff IT. It’s important work, but it was taking too much time. 

Every morning the staff will sit down to look through backup status and service desk tickets. 

The problem: spending hours on backup checks each week was not a good use of time. It got in the way of running a responsive MSP, maximizing billable time, and the service clients really care about.

James Ratcliff, managing director of Ratcliff IT, wanted a way to keep — and even improve — the security of backup checks but reduce the time needed to check them. 

He found a way to save that time by automating backup monitoring through Backup Radar.

Automating the backup checks gave hours back to the staff. With more time back in their hands, the Ratcliff IT team can focus on client success, IT and cyber security consulting, and asset management. 

That focus on asset management is also a reason why Ratcliff IT uses Lifecycle Manager. Improved asset management makes it easier for MSPs to host more engaging client meetings. Ratcliff IT has improved the way they consult and advise their clients with Lifecycle Manager.

The invisible value of backup monitoring

As an MSP invested in proactive management of IT, Ratcliff IT has seen first hand why backup monitoring is important. 

While onboarding new clients, Ratcliff IT regularly saw how no active backup management made businesses vulnerable to data loss.

Being able to provide a trusted method of backup management can make the difference for prospective clients. 

Security of data is paramount to keep clients operational, allowing them to successfully run and progress their business. Data security is also an important factor for compliance with legal regulations and protecting a client’s reputation.

Proactive action to protect backups is critical in IT management. Backup monitoring is a cornerstone of that process, Ratcliff said.

Ratcliff gains visibility into Backup Monitoring

Automated backup monitoring improves workflow

Automating backup monitoring was a way for Ratcliff IT to create a streamlined and standardized process. Not only are manual backup checks time consuming for staff, but they are also open to human error. 

On time sheets, they saw hours going into backups checks which could have been spent talking to clients. That’s part of the reason why he looked for a backup monitoring solution and found Backup Radar. 

With automated backup checks, the team can do better work.

Ratcliff believes his team’s value is understanding and translating client needs to a technological perspective. Being the bridge between business and technology.

Automating backup monitoring

Proactive asset management brings value to clients

Part of that better service is assisting clients with their asset management. They use Lifecycle Manager to generate a hardware renewal report and bring warranty expiry dates to clients.

Ratcliff IT meets with clients to discuss where their business is going in the next 12 months and beyond. With the hardware reports, Ratcliff approaches client review meetings as an opportunity for consulting and advice. 

The warranty dates allow clients to avoid surprises and know which hardware will run out of warranty coverage in the coming year.

With this knowledge, they can plan and budget for warranty renewals ahead of time. Proactive management helps clients avoid surprise expenses when they have a hardware issue. This also gives clients the confidence to reinvest in their business technology.

“Our client meetings are technical business engagements. We’re not there to sell. At the same time, technology doesn’t stand still. There’s often investment required that will help propel their organization. We know that by being engaged and having the proper conversation with our clients, that they tend to make those further investments and run a better business.”

The power of communication

For Ratcliff, the value of communication is proven in his relationships with clients. In fact, he refers to communication as their superpower.

Being responsive and proactive lets Ratcliff IT do the human things that clients want and need. 

Automated backup monitoring and asset management give Ratcliff IT more time to deliver better service. 

With more time in the hands of staff, MSPs deliver better service.

Ratcliff IT’s staff now has more time to provide high quality backup and asset management for clients.

Ratcliff IT upgraded their workflow to continue delivering high-quality, accurate, and trusted service to clients. The benefits include:

Discover what benefits Backup Radar can bring to your MSP. Get an on-demand demo today.

Interested in improving your asset management? Take a look at Lifecycle Manager with its own on-demand demo.

Across the MSP industry, the potential of missed backups remains a constant risk. Almost everyone working with backups has experience with data loss due to backup errors or missed backups, which is why many in the industry have been looking for a solution.

With more than 14 years of experience in the MSP industry, Patrick Verkerk, assessment administrator at Gflex, has seen how the business has grown and what options MSPs had to solve their backup needs. In 2022, he found his backup monitoring solution: Backup Radar

Verkerk, the first employee at the Netherlands-based MSP, watched the team grow from just the owner and himself to a full team of 17 staff members. Gflex supports a full range of services for clients, from simple hardware management to server environments, and of course, backups.

Supporting businesses across the Netherlands, Gflex needs to be certain their support can be relied upon at any time of day. Verkerk said the restaurant industry represents a sizable portion of their client base and they need to be operational 24/7. As the MSP and their client base grows, staying on top of backups has become increasingly more complex and time consuming.

Based in the Netherlands, Gflex’s team of 17 works to provide top tier support to their customers.

Verkerk and the team brought on Backup Radar to automate and provide consistency to their workflow. Allowing staff to focus on their work and minimize the risk of backup failures impacting clients.

The danger of a unreported backup failures

One of the most common and dangerous risks to MSPs are backups that don’t complete and don’t give an error or failure notification. Because the backup doesn’t technically “fail” MSPs don’t receive notification of that issue to address manually. This can lead to some backups going weeks and potentially months without any successful backups.

Verkerk himself found this out as Gflex began using Backup Radar for the first time, as they found one of the servers had not been backing up for a week.

“We just found one a couple of weeks ago that wasn’t running for the first week before we started using Backup Radar. So that’s, in our opinion, the most dangerous one. The missed ones, the ones that don’t send the report out,” he said.

“We found out that the SMTP server was incorrect in this case, so that explains a lot of course. We also checked all the servers that we are running to make sure that all are enrolled in Backup Radar so that when the backup doesn’t run, we get a ticket output.”

If something goes wrong for a client and they need a backup, not being able to restore the data is a devastating blow. Both through the loss of data but also the time and effort it will take to recover from that loss and rebuild. Being unable to recover data, in the event of hardware failure or cyber attack, could also leave the client unable to operate for some time, directly damaging their business.

 

The invisible “missed” backup is the scariest risk, Verkerk said. In addition to the impact on the client, this scenario will likely lead to the loss of that client for your MSP and damage your reputation, making it harder to gain new business in the future. 

Backup Radar was able to catch the server that wasn’t completing backups properly and the Gflex team was able to address that issue themselves. 

By using automated backup monitoring, Gflex was able to parse through their backup environment with a speed and accuracy that no one could accomplish manually. That is the major reason why Verkerk views Backup Radar as a major solution to their previously time-consuming workflow.

Gflex uses Backup Radar to create a ticket in their PSA when an error occurs for a second or third time, or when a backup does not return anything, depending on what the backup target is. This allows them to cut down on ticket noise from backup errors that are resolved within 24 hours, while keeping up to date with the most important tickets.

Saving time and building trust

Monitoring backups manually has become a massive task for MSP staff across the industry. It can take several hours each week of time dedicated to manually checking through an entire backup environment, which is the main reason why Verkerk brought Backup Radar to Gflex.

The task of monitoring backups manually had been passed around at Gflex, starting with Verkerk, but the drain on staff time was becoming a burden for the team. Verkerk’s colleague, who had been monitoring the backups, said the task was taking up too much of his day.

“The biggest issue was making the backup checks easier. It was taking just simply too much time. Every morning he opened his Outlook and was looking at a huge load of email,” he said. 

“We had to memorize which error was just once or which one had occurred the previous day. It was just too much work and it took too much time. So we wanted to solve that issue so that it was going to be easier, and of course, take less time.”

Automated, accurate backup monitoring has saved hours each week they can now spend on more impactful tasks. Verkerk said his colleague that was on backup duty is now spending his time helping customers that are calling or enrolling new projects with existing clients. 

“My colleague doesn’t need to spend four hours per day to check the backups. He’s now maybe spending 13 minutes or one hour. So that saves three hours and in that case, time is money because he can spend three hours helping a customer or doing a project for a customer.”

Consistent and comprehensive monitoring also benefits clients, Verkerk said. They can focus on their own customers, without having to worry about their own environment. 

 

Get back to what matters

For Verkerk, restoring time back to the staff has given them a renewed confidence in their work and communication. They are more certain that backups are fine or if an error occurs they know their ticketing systems are accurate, because of the custom filtering options.

“We are now able to provide our manager with an email report every morning. We had some issues that some backups weren’t looked into properly. With Backup Radar, that issue has been solved. Also, because Backup Radar simply provides a report and says ‘the backup hasn’t run for two days. You need to look into it,’” he said.

“You cannot argue with it as well. So that’s quite helpful in our opinion. I think the most important [impact on Gflex] is just to be absolutely sure that everything is running fine. That’s the biggest part that’s helping me and I think also for my colleagues.”

With significant amounts of time restored back to the Gflex team, they can now focus on what matters most, providing top-tier service for their clients. 

Get started with Backup Radar. Book a personalized demo now and tailor a package to suit your needs.

eacs Ltd is known as a leading IT Services Provider to the mid market in the United Kingdom. During the pandemic and through a two year surge in business growth, they knew the importance of the transformative journey their business was on. Following successful investment in service delivery, customer service, and business operations, eacs turned their focus to optimizing their Network Operations Center (NOC). 

For their complex environment where productivity is critical, complete standardization seemed unrealistic. Backup checking and remediation fell to a small team of service analysts using multiple tools and individual methods, which was inefficient. That’s when they began looking for an end-to-end monitoring solution for their backups. 

Committing time and resources upfront results in business productivity 

Once eacs was onboarded, they began by testing two large key clients in Backup Radar. They immediately saw how the application was uncovering inefficiencies and risks in the process and automating the team’s manual efforts. After running this successful test, they quickly scaled up to an 800 server plan within two months. After four months of use, the team removed virtually all manual processes from across their entire client base and are very confident in the output from Backup Radar across their entire portfolio.  

After being very intentional with the set up, eacs has been able to expand the scope and remit of the NOC. “It has transformed the way they work and  think, they are much happier and are confident in their daily reporting being  100% accurate,” said Anne Stokes, eacs head of services.

“This has flipped the focus of the working day, from 90% of the day doing backup checking and 10% available for remediation activities, to 10% checking and having 90% of the day available for any remediation, repairs, and special projects to the clients’ environment.” 

It made a big difference to their team’s capacity when they were finally able to preemptively solve problems, not just fight the same fires each day. For eacs, who has a history of nurturing and developing its talent, this creates more engaging and educational opportunities to bring technicians from apprentices through to consultants. 

“The benefits of Backup Radar are not just being seen by eacs, our own customers are seeing the benefits, too.  The conversation is now about system improvements, not simply repairs. It’s a good place to be,” said Stokes.

Being proactive will increase business profitability 

Within 30 minutes of a backup problem being identified, eacs is able to reach out to their end clients, and help them make more informed decisions about their IT infrastructure. With intelligent ticketing right to their PSA and automated email escalation, there is no need to go looking for backup issues manually. 

eacs’ NOC team continues to grow and are in Backup Radar everyday, not because they have to, but because it can inform projects of interest. They check backup status on a regular basis to guide remediation. Once complete, they have time to be proactive using trends and insights from the dashboard

The NOC can run analysis by looking at peaks and troughs in backup failures to see what adjustments can be made to a backup time or platform. If they see a consistent day or time when a failure occurs it could be remedied, removing a need for remediation at all in the future. They also can consider factors that may spread across multiple clients, so one correction could be shared across the entire portfolio, sometimes before an error even happens.  

Additionally, leadership of the NOC set up custom alerts, saving time with automated, actionable, high-level information. 

“They can step back and see the wood from the trees,” said Stokes. “I am very proud of the work the NOC does and we have a great team. It’s important that they have the right tools to do their jobs and see the impact they have. They can monitor other alerts in the NOC, easily determine immediate concerns, and develop add-ons which  could bring additional value to their clients across all managed services.” 

Build trust with clients through compliance 

As the security and management landscape evolves, eacs has noticed that compliance measures are becoming of utmost importance to their clients. They wanted to automate compliance reporting to ensure there was timely and accurate data for each client’s needs, and Backup Radar provided just that. 

Automated reporting from Backup Radar gives clients the trust and reassurance they need in eacs’s tools and systems.  

“It conveys confidence to our clients, that was implied before, but now they can see it,” said Stuart Dickinson, managing director. “eacs can quickly and easily report on what is working, what was remediated, and prove how quickly actions were completed.” 

Partner collaboration is win-win 

“The biggest surprise and highlight has been the collaboration,” said Tom Wicks, Head of NOC at eacs. “Backup Radar is exactly how it sounds – a radar for all things backup related, it can do it all. They helped us put the right reports and alerts in place in their thorough onboarding. They were even able to build a custom script for one of our backup vendors which we were not getting native results from.”  

With shared experiences from hundred’s of MSP’s, Backup Radar is able to scale their learnings to ensure best practices are in place for every client. 

Backup Radar’s continuous development and innovation is, in part, fuelled by the feedback from its users. The product expands with each request so Backup Radar can support others with similar environments, including new backup vendors.  

“It really does work well within our Veeam and Azure environment, while still supporting the other applications we use,” Wicks said. 

When asked what they would miss the most in a non-Backup Radar world, eacs mentioned two key benefits. The confidence earned with their customers through compliance reporting, and team efficiency and engagement.  

“We could make it work without, but I think we’re much happier having Backup Radar in place,” said Richard Puckey, head of compliance.

It is not uncommon for backups to fail. MSPs are often notified when that happens. But for many in the industry, uncompleted backups can easily go unreported. This has been a major risk, as MSPs often do not receive notifications for backups that do not run. They do not count as failures, so backup systems do not create notifications to warn that something has gone wrong.

When backup problems are unreported, MSPs have to spend hours manually managing and tracking a client’s backup environment. This can be an enormous task. Between multiple clients and a variety of backup methods and platforms, MSPs know that it can take countless hours of time and effort to make sure that their clients data is safe.

It’s not just an issue of losing data internally. Non-functioning backups also create vulnerabilities for a business’ overall data security and makes a potential malicious cyber attack more damaging.

River Run, an MSP operating in the Midwest and serving clients nationally for more than 30 years, works hard to provide top tier backup support for clients. However, even they have experience with non-functioning backups. An example of which led a client to restore to an older state and lose out on more recent data. 

To prevent this from happening again, River Run was looking for a way to improve their reporting and management of backups and do it in a way that was more efficient for staff. The answer they found was Backup Radar.

Matthew Moog has been an employee at River Run for 16 years as a Senior Systems Engineer and a member of the Senior Technical Leadership Team, Moog oversees the engineering team at River Run that ensures a focused precision on backups and firewalls. Moog shared that River Run started using Backup Radar as a way to improve the backup reporting processes that had been a point of trouble with other services.

“The immediate need was when we identified that we were literally blind to non-operating backups, and we already had a standing order that you never leave a client without backups,” he said. “When we realized that we were completely blind to non-operational backups, we all kind of went ‘What? That’s not okay, how do we fix this?’”

Creating a Better Backup Process

River Run’s first-hand experience with non-functional backups sparked the conversation that led them to Backup Radar. After losing a client due to a missed backup, Moog knew that they needed a better method of monitoring their backup process.

“If a backup did not run, no news is good news, right? The system perceived that as a success and reported nothing. We lost a client because of that. Their backups weren’t running and we weren’t aware of it,” Moog said. “It’s a huge deal because a client could literally go months without a backup because it never runs. Maybe the schedule got disabled and nothing sends up a flag saying there’s no backups. That’s terrible. We can’t have that. Thus, Backup Radar.”

As issues with missed backups continued, Backup Radar was recommended to Moog, who researched the platform and chose to implement it into their workflow.

“We really wanted to evaluate and look at our options out there, and I really couldn’t find anything even kind of similar. So that is where our use of Backup Radar came from.”

The revenue stream lost when a client leaves is an incredibly important consideration for MSPs, which made the safety and security of Backup Radar the right fit for River Run. They wanted to preserve their existing relationships with clients and build a sense of trust and security. 

“It was very easy for me to justify the cost of bringing in Backup Radar when we were losing revenue in time given back to clients or client attrition. It was a very easy conversation.”

Backup Radar allowed River Run to sync their backup information to the app and get comprehensive backup notifications even when those backups were non-operational or did not generate a failure status that would normally be reported. That comprehensive monitoring allowed the MSP to trust their processes and catch any problems that may have otherwise slipped by their notice.

Improving their backup notifications also saved time for River Run staff, who used to manually check a spreadsheet every day against their backup’s data portal. The team would conduct checks every morning and afternoon, leading to a ton of time spent per week just to monitor backups for any missed failures.

“I think we had about eight hours a week of people checking backups and obviously that’s been reduced to nothing,” Moog said. “[River Run staff] can actually do their jobs instead of checking backups. It was either the Technical Service Leaders on the team or our automation guy who would do that. I would rather our automation guy figure out how to automate things than manually reviewing backups every day.”

River Run now has proactive ticketing based around backup failures and has tuned the system to generate notifications daily to reduce backup noise. It’s not uncommon for a job to fail once or twice a day out of 25 backups, but if the failure persists for more than a single day then a notification will be generated. This allows most failures to self-correct by the next day’s scheduled backup, avoiding unwanted ticket noise. 

Automation, Backup Monitoring, Backup automation, Demo, Watch Demo, Backup Radar

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Always keep your clients informed. Monitor backups faster and easier than ever with Backup Radar.

Building Trust in Backup Monitoring

Backup Radar has also been used in communication with River Run’s clients. They are able to show their clients the value they bring by outlining the rate of backup failures and how the team was able to proactively address those issues before they became problems. 

For Moog, that proactive alerting of backup issues has made a big impact on their clients. In the past, backup issues were often found only when the client needed a restore, and it couldn’t be done because a backup was not running. Improving the trust in backup monitoring has allowed River Run and their clients to have a more consistent experience, and have faith in the security of their data.

“It’s also enabled us to roll out standards better for backups too.  Because things like encrypted backups and air gap backups, things like that, if we were burning a bunch of time on monitoring backups, we wouldn’t have the time to implement those solutions that allow for a more secure backup environment.”

That trust in the security of data starts with the River Run team. Moog said he does not feel the need to check the health of backups in the Backup Radar dashboard because he trusts that ticketing system to keep his team informed. 

“I am more efficient as a tech and our team is more efficient as technicians because they don’t have to dig through the backup appliance itself. They can go to one console and see the health of the whole thing. So there is an efficiency that allows us to provide better service to the clients.” 

Generating Revenue with Backup Radar

When it comes to operating a successful MSP, the value of service and revenue that the organization can generate is vital to maintaining a sustainable business and growing even further. At River Run, Moog said Backup Radar is playing a role in helping to preserve revenue and make sure that the current expenses are generating more value. Saving staff time by no longer needing to manually check backup health spreadsheets has saved at least eight hours a week. This adds up to a lot more time the staff can spend being focused on clients

“This proactive approach to backup monitoring and addressing tickets that generate due to non-responsive backups does have the potential to generate new revenue that was not there before,” Moog said. 

“We preserve revenue with Backup Radar in the respect that we are aware of those backup issues before they become problems and a pain point for the client. We generate some revenue and we preserve some revenue. Generate with the respect that we create actionable items as they come up within a reasonable timeframe. Preserving in the respect that we do not lose clients because backups were not working or because we do not have bodies that are literally wasting their days checking the health of backups.”

With concrete benefits like saving on revenue and even less tangible aspects like improved relationships with clients due to more proactive monitoring and service, River Run has been able to take their already high-quality service to the next level. More efficient internal processes keep their team informed and ready to address anything that comes up. River Run can be there when their clients need them most. Get started with Backup Radar. Book a personalized demo now and tailor a package to suit your needs.

Air IT is a client-focused and award-winning Managed Service Provider, ranked in the top three MSPs across the United Kingdom. When the founder of the company first saw Backup Radar at an industry event four years ago, he was so impressed with the capabilities and potential impact that Backup Radar could make at his company. 

The discovery was shared with Tim Wiser, Air IT’s RMM Automation Manager, who could validate this optimistic first impression. Wiser immediately saw the value in centralizing their backup monitoring operations with Backup Radar. 

Now with over nine offices throughout the UK, the Air IT team has seen a year of rapid growth, having acquired eight new MSP companies since September 2020. They have almost doubled their use of Backup Radar in under six months, to the Enterprise 1000 plan. 

Onboarding and centralizing new client Backups 

Air IT needed a solution to onboard and centralize backup monitoring across a wide range of backup products. With the MSP’s rapid growth, it was clear that using Backup Radar would not only allow Air IT to quickly onboard their new clients, but would also create a structure around centralizing backup monitoring

“Once we point [our clients] to Backup Radar they say ‘Wow!’ and we agree, saying ‘that’s why we use it!’ It’s one of those very easy discussions.” Wiser explained.  

For Air IT, one of the first orders of business when onboarding a new company is to get their backup environment integrated into Backup Radar for monitoring. Before Backup Radar, this proved to be a time-consuming undertaking. Air IT relied on manually writing automation to detect the unique assortment of backup products each new acquisition had in their stack.  

“Rather than spending time writing automation to detect an assortment of smaller backup products, it’s no longer necessary. That’s time saved!” Wiser said.

The previous method was difficult to predict, he said. It could have been five minutes, or several days of research and testing and development per backup product. 

“Now I just tell our new colleagues and clients to point at Backup Radar. It’s so easy, and that’s saved quite a lot of time.” 

If it can email backup results, it’s highly likely that Backup Radar can support it. While there are already 300 backup products currently being monitored by Backup Radar, with the right information, it’s a simple request to tech support to get new backup applications into the platform. The Backup Radar dashboard can also be customized to best fit workflows or differences between clients, offering MSPs like Air IT more efficient ways to manage backups.

Automated monitoring for any backup product 

No matter the wide assortment of backup applications being used by a new client, Air IT is able to quickly and efficiently onboard all variations of backup environments, from small to large, into Backup Radar. Now they can ensure comprehensive monitoring is in place from the start.  

As a major partner with Datto and StorageCraft, Air IT would love to standardize across all their clients. However in a dynamic and growing environment, it’s simply not realistic to move clients to the same platform so quickly. While they have always appreciated the benefits, through their particularly rapid growth this year, Air IT was reminded of the integral part Backup Radar plays when onboarding new clients and centralizing their backup monitoring operations. 

Automated monitoring allows Air IT to keep track of their clients’ backup environments for risks, vulnerabilities, or other trends in order to take action before new issues create problems for their clients.

Rest assured, knowing that your backups  are under a watchful eye 

Over the past four years of having Backup Radar integrated into their operations, Air IT has reaped the benefits of being able to consolidate monitoring while eliminating manual efforts to automate their system. 

“The biggest benefit for me, it’s the peace of mind,” said Wiser. “You can throw any backup product at Backup Radar and it will recognize it and know what to do. It’s reliable and efficient.”

The future is bright for Air IT in their continued growth in helping clients achieve success and transformation through IT, communications, cyber security and business intelligence. This automation and centralization of backup monitoring has been a game-changer, and Tim’s final thought is clear: “[Backup Radar] does the job really well. I’m extremely happy with it.” 

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