ScalePad’s Automation Solution Handbook
Discover why MSPs consider Lifecycle Manager and Backup Radar as the most valuable apps in their stack. 
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Pricing

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What's better? Discounts. Ask how you can save on long-term agreements.
  Best for
Emerging MSPs
Most Popular    
Plan 25 Plan 100 Plan 500 Plan 1,000 Enterprise Packages
Monthly Rate* $99 $199 $349 $649 Talk to Sales
Unit Licenses 25 100 500 1,000 1,500+
Workstation Licenses 250 1,000 5,000 10,000 15,000+
Mailbox Licenses 250 1,000 5,000 10,000 15,000+
Unlimited Users
 
 
 
 
 
'No Results' Monitoring
 
 
 
 
 
2FA & Multiple SSO Options
 
 
 
 
 
Onboarding Support
One-time activation fee of $495
 
 
 
 
 
*All prices are in USD and rounded to the nearest dollar.

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Backup Radar FAQ

Get quick answers on pricing, activation and other common questions. For everything else, contact sales or visit our support page.

How am I billed?
When you sign up for Backup Radar, you will be billed monthly for a 12 month term subscription. Your plan includes a combination of Unit Licenses, Workstation Licenses, and Mailbox Licenses (see ‘How is each license type defined?’). Ask sales or your ScalePad account manager about discounts for 3 year term subscriptions.
How is each license type defined?

Each backup-protected endpoint requires a Backup Radar license. Any single endpoint can be protected by multiple backups (onsite and/or offsite) but will only require one license.


For billing purposes, Backup Radar Plans include three (3) license types:

  • Unit License: A Unit License is assigned to a protected endpoint that is not a Workstation or Mailbox (see below). Examples of endpoints requiring Unit Licenses are servers (physical and virtual), NASes, phone systems, or Microsoft Exchange servers:
    • Each single physical or virtual server = 1 Unit License
      • A host server with 10 Virtual Machines (VMs) = 10 Unit Licenses
    • NAS backup device = 1 Unit License
    • Phone system backup = 1 Unit License
      • If multiple phone systems are included in one email notification, this will result in one server for each phone system
    • Firewall = 1 Unit License
    • Database (per backup) = 1 Unit License
    • Web server backup email (per site name) = 1 Unit License
  • Workstation Licenses: Workstation Licenses are assigned to endpoints being used as workstations (physical or virtual). Workstation Licenses are not permitted on any endpoint running backups seven (7) days per week; daily backups would require a Unit License for that endpoint.
  • Mailbox Licenses: Mailbox Licenses are assigned to backups of Microsoft 365 or Google Workspace accounts. These licenses are used only for cloud-based services, and are not available for Microsoft Exchange servers.

 

We regularly audit the device types with logic to ensure that everyone is utilizing the platform fairly. Please note that if you intentionally miscategorize a device to avoid licensing costs your account may be subject to suspension. Also, it’s uncool.

What defines a user on Backup Radar?

A User is defined as any person with access to your Backup Radar account with permissions that can view and adjust backups.

Can activation be waived?

The cost of activation cannot be waived. The three-part onboarding process has been carefully designed to ensure our award-winning services and platform continue to meet and support the needs of your team and your backup processes. 

We can’t emphasize enough how important investing in onboarding sessions are to get the most value out of Backup Radar.

What PSA or RMM tools does Backup Radar Support?

Backup Radar currently supports PSAs: ConnectWise, Datto Autotask, Kaseya BMS, ServiceNow, and SyncroMSP.

We currently support RMMs: N-Able RMM and N-Central.

To see a full list of integrations, including backup providers, visit the integrations page.

Where are your cloud servers based?

Our cloud services are based in Microsoft Azure and are Geo-Redundant. These data centers have been audited to SOC 1/SSAE 16/ISAE 3402 standards and meet PCI DSS Level 1 and HIPAA requirements. For more information, click here.

What type of up-time does Backup Radar provide?

Backup Radar was designed for 99.999% service availability with geo-redundant storage and databases on the Azure platform. Since inception we have never had an outage of over 30 minutes.

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