Eliminate ticket overload from your backup process
Cut the risk of human error and improve the effectiveness of your workflow with a configurable, intelligent ticketing system for backups.
Your backup tickets have never been tidier
As your MSP grows, so do the backups — and an exponential amount of tickets. Backup Radar integrates with industry-leading PSAs and controls the amount of tickets you receive. Now everything on your radar is actionable, not just noise.
The three elements of intelligent ticketing
Backup tickets are automatically gathered into a thread so it’s easier to see what’s going on. Group by company, device, job name or other fine-tuned options.
As more tickets come in, Backup Radar will auto-append tickets to their related grouping. This puts stray backup tickets in their spot based on the logic you’ve set up.
Once successful completion is reported, the group of tickets is automatically closed. Now your inbox only gets tickets that truly need your attention.
Go with the (work)flow
Even our default profiles will save your technicians time. However, you can tailor alerts to your MSPs unique workflow and service agreement levels. Set up Backup Radar to send workstation backup alerts to your help desk, or vital server backups directly to your network operations center.
We’re a 25 person IT team with 50 clients, and we went from two full-time Tier 3 engineers checking 1,000+ backups a day to less than three hours of remediation time per day. The checking and ticketing process is handled automatically now. It paid for itself the first week.
Nick LaVerde CTO, The Purple Guys
Only receive alerts you need to act on
Sift through the noise with configurable escalation alerts; maintain oversight by only receiving the notifications that require attention.
Workflow Automation reduces human error. No more spreadsheet checking, wondering if a ticket was cleared prematurely, or missing critical alerts amongst a sea of tickets.
Keep all your monitoring in one place as your business grows and as you transition new client environments into your workflow.
Get started with Backup Radar
Meet with a product expert to see how Backup Radar can streamline your workflow.