Posts by Evan Pappas

More MSPs are starting to explore compliance as a serious service offering. Clients are asking tougher questions, frameworks are becoming more common across industries, and being able to guide a client through their compliance journey has real value.  But delivering...
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Evan Pappas
 | IN 
When a client suddenly needs compliance, you don’t always get months to plan. Sometimes, you get a phone call and 30 days to deliver.  For many Managed Service Providers (MSPs), these urgent client requests are the first real push to...
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Evan Pappas
 | IN 
If your MSP is finding it hard to grow or hang onto profits, it might be because: ❌ Differentiating services is difficult ❌ Software costs keep rising ❌ Client budgets are tightening ❌ Staff retention is challenging ❌ Keeping up...
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Evan Pappas
 | IN 
3-2-1 Backup strategy for MSPs
Did you know that 29% of data loss happens due to human error? Here's how the 3-2-1 backup rule can save the day. The security of backups is a constant factor MSPs need to manage in their support for clients. ...
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Evan Pappas
 | IN 
Clients are raising the bar on compliance, and they expect their MSP to keep up. It’s not enough to tell clients, “You’re on track for the next audit.” They want specifics. They want to understand every step of the process...
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Evan Pappas
 | IN 
Cyber-Liability-Insurance
Cyber liability insurance one of the cyber security measures that MSPs need to be aware of. Find out how it affects your MSP and your clients, and more details on this evolving security measure.
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Evan Pappas
 | IN 
Every MSP knows that manual quoting takes effort. But what’s less obvious is how much that manual effort costs. It’s not just directly time or money – the false economy can feel like you’re actually getting ahead. It’s the cost...
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Evan Pappas
 | IN 
The need for businesses to become compliant with specific cybersecurity standards is becoming increasingly important in nearly every industry. MSPs and clients are looking to reduce the risk of cyber attacks, avoid regulatory fines, and build trust with customers.  In...
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Evan Pappas
 | IN 
You’ve onboarded a new client; congrats! But in the onboarding process, you discover something new: Your client requires HIPAA compliance. ASAP.  Is your MSP ready to act?  For many Managed Service Providers (MSPs), that answer is no. MSPs aren’t all...
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Evan Pappas
 | IN 
You've finally figured out how to incorporate compliance services into your MSP.  You've got workflows. You've got the tools. You are about to take over the world, but then — you remember that the work isn't over yet. It's time...
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Evan Pappas
 | IN 
IT Asset Management, Asset Lifecycle Management, Asset Monitoring, Asset Tracking
When David Mercer got a call from one of his clients, he heard their printers weren’t working. It seemed like an easy problem to fix, until he found out why. The client had moved to a new location without telling...
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Evan Pappas
 | IN 
5 Best Practices for IT Asset Management
Successful Managed Service Providers (MSPs) track countless IT hardware assets for their clients. Laptops, servers, networking gear — the list goes on and on. As you scale your business and onboard more clients, managing these assets can get overwhelming. The good...
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Evan Pappas
 | IN 
equipment tracking spreadsheets are too manual
Do you still spend hours each week updating an asset tracking spreadsheet? You’re not alone. Many MSPs rely on manual tools and spreadsheets to keep track of their devices. But this outdated method takes way too much time and leads...
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Evan Pappas
 | IN 
If there’s anything that keeps an MSP up at night, it's the idea of a backup failing when you need it most. Unfortunately for some MSPs, that nightmare has become a reality. They’ve had to deal with the consequences: lost...
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Evan Pappas
 | IN 
If you're an MSP in the U.S., you've probably noticed that tariffs on imported hardware can make quoting a challenge. Pricing from distributors or other vendors fluctuates, hardware costs can spike, and explaining these rapid changes to clients isn’t always...
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Evan Pappas
 | IN 
A key responsibility for MSPs is to plan for IT improvements and share those plans with their clients. These conversations can look very different depending on the client’s and MSPs maturity level. For emerging MSPs and less mature clients, IT...
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Evan Pappas
 | IN 
Over the last year, small businesses have been the victims of more cyberattacks than ever, and these threats will only increase in 2025 and beyond. To protect against cyberattacks, data breaches, ransomware, and data loss, small businesses must follow cybersecurity...
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Evan Pappas
 | IN 
Cybersecurity Compliance Overview With the massive increase in cyberattacks, data breaches, and ransomware against small businesses over the last few years, cybersecurity compliance programs have become a baseline requirement for your clients’ infrastructure. Compliance is integral to their survival, which...
by 
Evan Pappas
 | IN 
As MSPs, you're no stranger to the increasing cybersecurity threats that affect all businesses. But what may surprise your SMB clients is that they’re often the primary targets of cyberattacks. With our growing dependence on technology, even small companies face...
by 
Evan Pappas
 | IN 
MSP monitoring tools, Cognition360, data visualization
Missed obligations. Revenue leakage. Dissatisfied clients. A Service Level Agreement (SLA) is a formal contract between your MSP and a client that outlines the scope of services, response times, performance benchmarks, and accountability expectations. It sets the standard forservice delivery—and...
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Evan Pappas
 | IN 
MSP monitoring tools, Cognition360, data visualization
As an MSP, you want to provide high-quality service to your clients, build trust, and create a sustainable and competitive business. But accomplishing all of that is trickier than it seems. Whether you're a one-person MSP or on a team...
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Evan Pappas
 | IN 
Everyone thinks their data is safe – until it isn’t. When it comes to data protection, the way MSPs think about security measures can often make or break their client’s ability to restore data when they need it.  Today, we...
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Evan Pappas
 | IN 
Cybersecurity audits can be a pain point for businesses as they struggle with the preparation required. If you don’t have the tools or the expertise to prepare, audits can be a big source of anxiety.  Despite the challenge, MSPs know...
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Evan Pappas
 | IN 
How to build a culture of compliance with the right tools
Building a strong internal culture is one of the hallmarks of long-term viability and success in business. But that doesn’t just apply to general workplace culture. It extends to individual aspects of the business, interpersonal relationships, and even security. That...
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Evan Pappas
 | IN 
Every client deals with risk from all parts of their business. For many, addressing these risks can be overwhelming. That’s where cybersecurity compliance comes in.  With increasing worries about the security of a business's data, many companies seek help complying...
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Evan Pappas
 | IN 
What is the true cost of slow, outdated workstations and laptops?  A Techaisle report on the effect of aging hardware estimates that an average of 42 hours annually are lost when a PC needs repair. Repair and upgrade costs can...
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Evan Pappas
 | IN 
Conversations between an MSP and their client are foundational to a successful business relationship. But with so much to manage, the dialogue between the two can break down, causing confusion and slowing down service.  Communication can be hard when it...
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Evan Pappas
 | IN 
One of the biggest trends in the MSP industry is offering compliance services.  Of course, MSPs are trying to develop the service while still being profitable and driving revenue growth. Cybersecurity compliance services can be a big win in this...
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Evan Pappas
 | IN 
You’ve decided to offer compliance as a service, but how do you incorporate it into your MSP’s business plan?  As the importance of cybersecurity compliance increases, MSPs are trying to find the best way to build it into their business....
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Evan Pappas
 | IN 
You never want to see a client uninterested in meeting with your MSP. Yawns, glancing at the clock, shifting in their seat, all bad signs for client engagement.  But for so many MSPs working with clients who aren’t tech savvy,...
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Evan Pappas
 | IN 
Monetize IT Asset Disposal
For many MSPs across the industry, disposing of assets at the end of their lifespan can take too much time and money. Often, disposal is not incorporated into the assert lifecycle plans and left to be done manually by the...
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Evan Pappas
 | IN 
Data security
Data security has become one of the top priorities for business owners today. But while it is easy to talk about, becoming secure can take a lot of work. For businesses seeking data security, cyber liability insurance keeps them covered. ...
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Evan Pappas
 | IN 
ControlMap SOC 2 audit readiness assessment guide
Are You SOC 2 Certified? Chances are that customers or prospects have asked you. If you don’t already have a SOC 2 report, you likely struggled to answer. Your inability to confidently answer could be blocking a sale. That’s right...
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Evan Pappas
 | IN 
Cognition360 Business Intelligence
Getting an MSP off the ground is an immensely rewarding achievement. But growing beyond that has proven to be a tricky task for many. Starting small and growing your business takes a lot of time and effort to get right....
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Evan Pappas
 | IN 
IT Asset Management Guide ITAM
IT Asset Management (ITAM) is an important part of an MSP. Learn about what ITAM is from procurement to disposal to help manage your clients better.
Backup Disaster Recovery for MSPs
You never want to find out a client doesn’t have backups. But MSPs regularly learn the hard way that their clients’ data isn’t as secure as it needs to be. Horror stories of MSPs onboarding new clients and uncovering incomplete...
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Evan Pappas
 | IN 
SOC 2 and ISO 27001 for MSPs
As businesses become digitally mature, critical information is shared more often, and the need for improved data security rises. Cybersecurity concerns are growing, and the consequences of a data breach can be heavy for both clients and their MSPs. Policies...
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Evan Pappas
 | IN 
Client relationship and backup monitoring
Relationships between MSPs and clients come down to one thing: trust. Without trust, the whole relationship can slow down or break completely.  Building strong connections is reliant on high quality service. With one of the most important services being data...
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Evan Pappas
 | IN 
Backup compliance, backup monitoring, backup radar, automation,
Keeping clients’ data safe is the number one priority for MSPs who monitor backups. You never want a client to lose vital information in an emergency.  That’s why backup monitoring is vital.  Keeping data secure is just the beginning. For...
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Evan Pappas
 | IN 
Backup Radar, Time saved, client communication, automation
To MSPs, time is often the most valuable resource they have. With so much involved with servicing clients, time becomes the limiting factor in their daily workflow.  That’s why so many MSPs are looking to automate more of their manual...
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Evan Pappas
 | IN 
First impressions are everything, and that’s especially true in the MSP industry. The client onboarding process is one of the most important times in an MSP’s relationship with them. When your MSP brings on a new client, you may be...
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Evan Pappas
 | IN 
Building a strong revenue stream is a primary goal for MSPs, but it can be hard to break out of the daily grind to get to the next level. MSPs can find themselves stuck in a loop of addressing current...
by 
Evan Pappas
 | IN 
Keep the least tech-savvy clients engaged with your MSPs service
Tracking technical details for clients is part of what MSPs do best, as clients often can't keep up with the full scope of service, like tracking asset lifecycles or backups. While it's ideal when a client doesn’t need to worry...
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Evan Pappas
 | IN 
How ScalePad helps in the digital maturity
MSPs looking to offer digital maturity advising and planning to their clients need the right tools for the job. To confidently advise on digital maturity planning, MSPs rely on accurate and complete data on all of their clients' assets and...
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Evan Pappas
 | IN 
3-Major-Disasters-You-Need-To-Protect-Your-Data-Backup-From
Disaster can strike at any time. However, the best MSPs are prepared with backup and disaster recovery plans. How do your plans address these three major disasters?
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Evan Pappas
 | IN 
Top-5-Backup-And-Disaster-Recovery-Process-Best-Practices
With cybersecurity threats on the rise, and the ever-present risk of natural disasters, it's important for MSPs to be prepared to help clients get operational quick with data backups.
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Evan Pappas
 | IN 
How-MSPs-Protect-Data-From-Ransomware-And-Cyber-Attacks
Protecting backup data is often the last line of defense against malicious attacks. Standard backups may not be enough, so MSPs implement more secure strategies.
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Evan Pappas
 | IN 
blog-graphics-Become-a-Digital-Maturity-Advisor
MSPs are becoming digital maturity advisors to extend the services they offer to their clients, while also becoming part of the overall business strategy.
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Evan Pappas
 | IN 
Why-MSPs-Need-To-Join-The-Canadian-Digital-Adoption-Program
The Canadian Digital Adoption Program is a new investment program to help businesses make a digital transformation with support from certified MSPs.
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Evan Pappas
 | IN 
5-ways-to-nail-the-QBR-presentation
Want to take your client meetings to the next level? Here are five steps you can take to elevate your next QBR presentation.
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Evan Pappas
 | IN 
Why-Digital-Maturity-is-making-MSPs-more-competitive
MSPs are becoming more competitive through digital maturity advising. Read more to put yourself in a stronger position while offering more value.
by 
Evan Pappas
 | IN 
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