Conducting surveys can be a difficult process. Asking your customers the right questions at the right time can give your team critical feedback. But for many companies, getting survey responses is difficult and unreliable.
MSPs need a solution, so Lifecycle Insights is proud to announce a new integration with Simplesat.
Simplesat is a survey tool that lets businesses conduct simple and accessible customer surveys. With an easy to use and customizable survey creator, MSPs can get all the feedback they need to make informed decisions.
With Simplesat, MSPs can skip the common roadblocks they run into with other survey solutions. Users get benefits like:
Using Simplesat’s surveys, MSPs can collect customer feedback to better measure their service level. Simplesat makes it easy to see metrics like:
MSPs can also include CES questions in their surveys. This allows businesses to measure the effort it takes customers to use your product or service. CES also measures how easy it is to get issues resolved by your customer support team.
Simplesat’s reporting tools gives businesses an inside look into the data they collect with reports.
Survey insights let you use filters to focus on the data that matters most. You can even drill down into specific questions and answers to get more details and transparency.
Export reports into a variety of forms to make sharing with your team and clients easier than ever.
Access the CSAT and NPS data directly from Simplesat directly from the Lifecycle Insights app with the new integration.
Collecting data is helpful, but transforming it into actionable steps is what makes the integration with Lifecycle Insights so impactful.
With customer and employee data, MSPs can develop a plan to fix areas that need work or improve their strengths
Want to get started? Sign into Lifecycle Insights and integrate Simplesat today.