ScalePad

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Product Updates

Release notes, product improvements, integrations, and platform work from across ScalePad.

118 updates
Green hero banner featuring the Lifecycle Manager logo with partner logos HALO PSA, Autotask, and SmileBack; center shows a CSAT dashboard
FeatureProductApr 24, 2026

New Lifecycle Manager CSAT Integrations: SmileBack, Autotask, & Halo

MSPs already have plenty of signals that suggest how a client feels—aging hardware, recurring issues, slower-than-average ticket resolution, and more. But those signals don’t tell the full story.

Lifecycle ManagerCustomer Success
ControlMap Copilot product update header artwork
FeatureProductApr 14, 2026

ControlMap Copilot Is Now Available

ControlMap Copilot brings contextual AI assistance into ControlMap to help MSPs move compliance work forward with draft content, recommendations, and guided next steps.

ControlMapCompliance
Backup Plans Are Now Available in the U.S.
FeatureProductMar 25, 2026

Backup Plans Are Now Available in the U. S.

This is a big step in the rollout of a better way to manage backup monitoring in Backup Radar.

Backup RadarBackup
Autotask Product Bundle Support in Quoter
EnhancementProductFeb 24, 2026

Autotask Product Bundle Support in Quoter

If your MSP “lives in PSA bundles,” quoting can quickly turn into a frustrating choice: rebuild bundles in a separate tool, or give up on a modern quoting experience to keep billing and contracts accurate.

QuoterQuoting
Deliverables Launch Blog Header
FeatureProductJan 29, 2026

Own the QBR with the new Deliverables in Lifecycle Manager X

QBRs and strategic reviews should be the moment you elevate the conversation. They are your opportunity to align on goals, show progress, and agree on what comes next.

Lifecycle ManagerCustomer Success
Cognition360 screenshots on a red background representing the 2025 December Update.
EnhancementProductDec 17, 2025

Cognition360 December 2025 Updated Reports

As a cold chill settles upon the north of the land, the moonless solstice approaches with the nights growing ever longer… the ScalePad team has our last updates of the year for Cognition360!

Cognition360Reporting
Illustration showing a quote section being dragged and dropped to reposition it, representing the drag-n-drop functionality of Quoter's
EnhancementProductNov 7, 2025

Drag ‘n’ Drop Quote Templates

We’ve rolled out improvements to Quoter’s Quote Templates that make building and editing quotes faster and more intuitive.

QuoterQuoting
Stylized graphic of Quoter New Reporting showing horizontal bar charts on a screen, set on a fuchsia background.
FeatureProductOct 21, 2025

Quoter Profitability Reporting

Behind the scenes, the Quoter team has been working at improving our Reporting capabilities, and we’re ready to share our work with our Quoter Partners.

QuoterQuoting
LCI to LMX Assessment Template Migration
FeatureProductOct 17, 2025

LCI to LMX Assessment Template Migration

Bring your existing assessment templates from Lifecycle Insights (LCI) into Lifecycle Manager X (LMX) in a few clicks.

Lifecycle ManagerAsset Lifecycle
New in Lifecycle Manager X PDFs in Deliverables, Assessment Imports and Initiative to Meeting Links
FeatureProductOct 7, 2025

New in Lifecycle Manager X PDFs in Deliverables, Assessment Imports and Initiative to Meeting Links

We’re excited to share three updates that make it easier than ever to prepare, deliver, and personalize client conversations in Lifecycle Manager X.

Lifecycle ManagerAsset Lifecycle
Three Cognition360 screenshots on a red background representing updated reports.
FeatureProductSep 17, 2025

Cognition360 September 2025 Updated Reports

Not quite as many updates as we had in June, but our September update has new data / columns / pages / filters on several reports that add useful capabilities. Read on to get the details!

Cognition360Reporting
Yellow blocks stacking on a fuchsia backgrounding as a metaphor for adding Quoter Contract Blocks to a template or quote.
EnhancementProductSep 16, 2025

Quoter Content Blocks

Creating accurate, consistent, and professional quotes just got a whole lot easier.

QuoterQuoting