ScalePad
Lifecycle ManagerSaaS Management

See what software clients actually use. Not what they think they use.

SaaS Management turns application, browser, and AI usage into a strategic conversation. Surface waste, detect shadow IT, and walk into the next review with evidence instead of assumptions.

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SaaS

Manage

Review SaaS usage, unapproved apps, AI tools, and adoption patterns for Acme Corp.

SaaS Summary
Search SaaS apps...

AI Apps Used

44

AI Apps Used

4

Categories

112

Users

9

Departments

CPMicrosoft CopilotMicrosoft 365Generative AI88AI
PBPower BIReportingCopilot74AI
GCGitHub CopilotDeveloper ToolsAI26Medium

Unapproved Apps Used

54

Unapproved Apps

12

Categories

58

Users

7

Departments

CGChatGPTShadow AIGenerative AI31Critical
ZMZoomVideoShadow IT24Critical
DBDropboxFile SharingShadow IT18Critical

Top Apps

By UsersBy TimeBy Sessions

Top App by Users

MT

Microsoft Teams

176 Users+8

Biggest Increase

CPMicrosoft Copilot

88 Users +34

Biggest Decrease

SLSlack

0 Users -42

New Apps This Month

7+133

CPMicrosoft CopilotAI AssistantMicrosoft 36588 Users
DADefender for Cloud AppsSecurityCASB48 Users
PBPower BIAnalyticsCopilot74 Users

Unused Apps This Month

132+13100

SLSlackCollaborationLegacy0 Users
TRTrelloWork ManagementLegacy0 Users
GMGoogle MeetVideoDuplicate0 Users

USAGE INTELLIGENCE

Capture the software reality your clients can't see on their own.

SaaS Management deploys a lightweight agent plus browser visibility to show which apps are actually being used across desktops and supported browsers. That means your team can move beyond login counts and build recommendations from real behavior.

From monitoring to intelligence: turn usage data into smarter lifecycle decisions.

SaaS

Manage

Browse tracked SaaS apps by users, usage change, average time, and interactions.

All Apps
Search by app name or category...
AppUnique UsersUser ChangeAvg TimeTime ChangeInteractions
MTMicrosoft Teams176+2.4%2h 14m+6.8%94
MOMicrosoft Outlook174+1.2%1h 48m+3.1%86
SPSharePoint168+4.8%42m+5.6%64
ODOneDrive162+3.5%36m+2.2%59
CPMicrosoft Copilot88+34.2%28m+22.7%55
MDMicrosoft Defender156+1.6%18m+4.8%38
MEMicrosoft Entra142+2.1%12m+1.4%31
MIMicrosoft Intune118+5.9%16m+3.2%28
PBPower BI74+12.8%31m+9.2%34
GCGitHub Copilot26+18.4%24m+12.1%18
CGChatGPT31+22.1%19m+16.3%21
ZMZoom24-31%51m-4.7%39
DBDropbox18+8.5%11m+3.8%15
GDGoogle Drive12-6.4%8m-2.2%11
CVCanva16+4.2%14m+6.1%13
QBQuickBooks Online42+1.8%27m+2.1%24
AAAdobe Acrobat57-4.1%13m-1.3%22
APAutotask PSA36+2.8%22m+4.2%20
HTHuntress29+7.4%9m+5.2%16

Desktop application usage

See which apps are actively used, how often they are opened, and where time is actually spent.

Browser engagement visibility

Track SaaS usage across supported browsers so web-based tools are part of the conversation too.

Behavior over assumptions

Build recommendations from real activity instead of seat counts, stale inventory, or gut feel.

AI + SHADOW IT

Spot the unsanctioned stack before it becomes a governance problem.

Modern clients are adopting AI tools and SaaS apps faster than most MSPs can track them. SaaS Management helps you surface shadow IT, identify unapproved AI usage, and create a governance conversation around what should stay, what should be reviewed, and what should be shut down.

AI visibility is the new frontier for MSPs that want to lead instead of react.

SaaS

Manage

Compare monthly SaaS usage across approved, unapproved, AI, and unused apps.

App Summary
Search usage trends...

App Usage

Acme Corp SaaS usage composition by month

Total Apps Used

+7 New

156

-44 vs last month

Unapproved Apps Used

+5 New

54

-64 vs last month

AI Apps Used

11 new

44

+18 vs last month
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Unused AppsUnapproved AppsAI AppsOther Apps

AI tool detection

Track usage of tools like ChatGPT, Copilot, Claude, Gemini, and more across the environment.

Shadow IT surfacing

Find unsanctioned apps automatically so you can quantify the risk instead of guessing at it.

Approval-ready governance

Use catalog and approval controls to turn discovery into a cleaner operational standard.

RENEWAL + QBR MOTION

Bring a whole new category of opportunity into every strategic review.

Once software usage is visible, the conversation gets sharper. Your team can walk into a QBR with a clearer picture of wasted spend, underused tools, duplicated licenses, and adoption patterns that should shape the next recommendation.

Help clients get more from what they're already paying for.

Alignment

Plan

Compare current coverage, target packages, and catalog alignment for Acme Corp.

Search opportunities...

Current MRR

$18,872

5 active assignments

Target uplift

+$7,023

Planned pipeline MRR

Whitespace

+$27,350

3 unassigned groups

Licensing gap

+$22,350

107 unlicensed seats

PackageAgreementCurrentTarget
Managed Services+++
ExtrasAdd-OnManaged ServicesVIP Support$2,500/mo10 users x $250/moSuggestedVIP Support$23,750/mo
Business ContinuityBDR ServiceAdvanced$995/moFlat fee+
Cybersecurity ServicesManaged ServicesStandard$3,650/mo73 users x $50/moSuggestedStandard$4,750/mo
vCISOAdd-OnManaged ServicesStandard$4,500/moFlat feeSuggestedAdvanced$9,500/mo

License optimization

Spot unused and duplicate licenses before renewal time so the MSP can lead with savings and clarity.

Cross-client intelligence

See patterns across the client base and turn them into stronger benchmarking and advisory conversations.

New strategic entry point

Add SaaS landscape and AI adoption to the customer success story alongside hardware, security, and budgeting.

SEE IT LIVE

Turn software usage into a smarter client strategy.

See how SaaS Management helps your team quantify waste, surface AI adoption, and lead more credible renewal and governance conversations.

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